Getting your books from our hands to yours.

1. Where we ship

Wenovelists currently ships to addresses in the following territories:

• Hong Kong SAR
• Singapore
• Malaysia (Peninsular Malaysia, Penang, and East Malaysia)
• Philippines

Service in additional markets is added periodically. The list of available destinations is reflected at checkout. If your country is not listed, the service is not available in your region at this time.

2. Shipping charges

Shipping charges are calculated at checkout based on the destination, parcel weight, dimensions, and the carrier service available in your region. The amount displayed at checkout, before payment is confirmed, is the charge that applies to that order or cycle.

All shipping charges are quoted exclusive of any duties, taxes, or import fees that may apply at destination. See Customs, duties & taxes.

3. Dispatch & transit times

Dispatch

Subscription parcels are dispatched once per cycle, typically between the 22nd and the 28th of each month. Orders placed after the cycle's order cutoff (the 20th of the month) are scheduled for the following cycle.

One-off purchases and gift orders are dispatched within three (3) business days of payment confirmation.

Transit (after dispatch)

Indicative transit times once a parcel has been handed to the carrier:

Transit times are estimates only and are not guaranteed. Customs clearance, public holidays, regional weather events, and carrier disruptions may extend these windows. Wenovelists is not responsible for delays caused by carriers, customs authorities, or any third party.

4. Tracking

You will receive a dispatch confirmation email containing a tracking reference once your parcel leaves our studio. Tracking information is provided by the carrier and may take up to forty-eight (48) hours to populate after dispatch.

5. Address changes

You may update your shipping address from your account at any time before the cycle's dispatch date (the 22nd of the month). Address changes submitted after dispatch cannot be applied to the parcel that has already been handed to the carrier.

If a parcel is returned to us due to an incorrect, incomplete, or out-of-date address provided by the customer, the cost of re-shipment, including any new shipping charges, is the customer's responsibility.

6. Customs, duties & taxes

Shipments may be subject to import duties, value-added taxes (VAT/GST), or other levies imposed by the destination country or territory. Such charges are determined by the destination's customs authority and are the responsibility of the recipient.

Wenovelists is not responsible for any customs delays or charges, and the price displayed at checkout does not include such charges unless specifically stated.

7. Undelivered or refused parcels

If a parcel is undeliverable due to recipient absence, refusal of delivery, failure to clear customs, or any other circumstance outside our control, and it is returned to us, we will contact you to arrange one of the following at the customer's choice:

• Re-shipment to a corrected address. New shipping charges apply.
• Refund of the merchandise value, less any non-recoverable shipping or handling fees.

If we are unable to reach you within thirty (30) days of the parcel returning to us, the order will be deemed forfeited and no refund will be issued.

8. Lost or damaged parcels

Damaged on arrival

If your parcel arrives visibly damaged, please email esteban.espeleta@wenovelists.com within fourteen (14) days of the dispatch date with photographs of the outer packaging and the affected items. We will work with the carrier to arrange a replacement at our cost.

Lost in transit

If tracking shows no movement for ten (10) consecutive business days following dispatch, please contact us. We will open a tracing request with the carrier and, where the parcel is confirmed lost, arrange a replacement or refund.

Claims for damaged or lost parcels submitted more than thirty (30) days after dispatch may not be honored.

9. PO boxes & restricted addresses

We are unable to deliver to PO boxes, military APO/FPO addresses, parcel lockers that require recipient activation, or addresses our carriers classify as restricted. Please provide a residential or business address with a recipient available to sign where applicable.

10. Changes to this policy

Wenovelists reserves the right to amend this Shipping Information policy at any time. The version posted on this page, dated above, is the version in effect. Material changes affecting active subscriptions will be communicated by email at least seven (7) days before they take effect.

11. Contact

Questions about a specific shipment, an address change, or this policy should be directed to esteban.espeleta@wenovelists.com. For everything else, our contact page has more options.